Company

Our Company

Starmark Consultant™ founded in 2009 has been the backbone of success for many IT & ITES (BPO/KPO) companies. Majority of the Operation is run from the Philippines and also from India. Starmark has also developed partners across the US, UK, El Salvador, Pakistan, Bangladesh, Sri Lanka, Thailand, Mexico, canada, Russia, Portugal, Brasil, Ireland, China, Japan, Nepal, UAE and Jordan.

We primarily focus on improved customer care effectiveness enabling global companies to achieve enhanced customer satisfaction. We accomplish this by providing highly skilled associates with the right industry experience from our delivery centers. With customized combinations of near-shore, onshore, and offshore solutions, we provide end-to-end customer experience management wherever you operate. Our extensive experience across multiple product and service lines places us at the forefront of customer service outsourcing. We deliver a multichannel customer management solution. Starmark delivers solutions that transform key business processes and unite your enterprise with next-generation customer contact to build, enhance and sustain stronger customer-company relationships at very affordable pricing, value for money guaranteed!!

At Starmark, we provide Complete Business solution from setting up a Contact center or Development facility to rapid Business expansion with the least risk and high ROI method. Our operating verticals are very Interesting and we always ensure that both the Buyer & the Seller are at a Win Win situation. Starmark has also successfully designed techniques which are the most effective in IT & ITES form of business where CRM tools, Payment Gateway & wholesale A-Z VoIP services (CC termination & Voice routes) are absolutely essential. The rates offered are unmatched and quality of service (QoS) is A+ guaranteed. Our services have been Tested, Appreciated and eagerly Adapted by business partners across the Globe.

Our Team comprises of Veterans from the field of Core Engineering, Architecture, IT & ITES. Together we have built a platform so empowering that every challenge we take up results in high degree of Client satisfaction. We want to make sure that we 'go the extra mile' to deliver Quality work ensuring we build long term relationships. At Starmark, we understand that customer service is not simply a byproduct of having customers. It is the cornerstone of retention, loyalty, and long-term revenue growth. Our customer service outsourcing solutions not only delivers higher efficiency and lower cost by applying our long heritage of Lean Six Sigma, but we also make your entire contact center operation more effective. This is in terms of FCR, higher productivity, upselling and cross selling, the use of analytics and social media to drive smarter customer interactions with increased customer satisfaction.

We have 10 years of cross-industry experience in business process services including Business Process Outsourcing (BPO) based on the proven principles of Lean Six Sigma, combined with global contact center expertise (primarily operating from India & the Philippines). Using innovative contact center analytics and process design (re-engineering), we assist in solving customer care issues at their core. In addition, our automated solutions help to reduce incoming call volumes, reserving voice calls for high priority or complex services, delivering results that drive revenue and business impact.

Starmark also focuses on improved customer care effectiveness enabling global companies to achieve enhanced customer satisfaction. We accomplish this by providing highly skilled associates with the right industry experience from our delivery centers. With customized combinations of near-shore, onshore, and offshore solutions, we provide end-to-end customer experience management wherever you operate. Our extensive experience across multiple product and service lines places us at the forefront of customer service outsourcing. We deliver a promising multichannel customer management solution that includes web, chat, voice, email, fax support encompassing sales, service and marketing processes.

Results are Positive, when you are!

At Starmark... We go the extra mile to fullfill your dreams.. We believe in realizing "The Passion to Excel"! CLICK to Connect!